You may return unopened products in original packaging within 7 days from the date which the order was placed, for a full refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping costs. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing a refund.
Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for the exact item purchased unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.
For defective returns, you will be issued a pre-paid return label. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our Customer Service.
If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
Refunds will be processed within 3 to 10 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.
Please be advised that usually refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order. If for any reason you do not receive your refund after 14 days, please contact us at firstname.lastname@example.org let us know. We will do everything in our power to resolve the issue immediately.